Frequently Asked Questions
For more information, please visit the following page: http://www.transport.tas.gov.au/passenger/taxi/fares
How do I book a taxi?We offer a range of options for you to book a taxi. Please see our bookings page for more details.
I think I may have left something in the taxi, what do I do?If you believe you have left your belongings in one of our vehicles, please contact us as soon as possible, ensuring you provide as many details as you can so that we can identify the vehicle, the driver, and your item(s) if found. Upon receipt of your enquiry, we will use the details provided to commence a thorough investigation and make all possible attempts to locate your item(s). We will advise you as soon as possible of the outcome of our investigation. As taxis are subject to hire by a large volume of customers at all times during the day and night, it is regrettable that we are not always able to retrieve belongings which have been left in our vehicles due to circumstances beyond the Company's control. We recommend that you consider taking measures to prevent unauthorised access of your belongings as soon as you realise they are lost. Pursuant to the regulations which govern our industry, any property which remains unclaimed after 7 days must be delivered to Tasmania Police within a further 5 days (Taxi Industry Regulations 2008 (Tas) reg 71).
When I pre-book a taxi, why does my taxi sometimes arrive late?When you pre-book a taxi, the Company undertakes to make every effort to dispatch a vehicle so that it arrives at your requested location at the requested time. There are several factors beyond the Company's control which can regrettably cause delays, such as:
- Heavy or congested traffic
- Delays caused by road accidents
- Delays caused by road works
- Adverse weather conditions
- Unexpected mechanical issues
- High service demand